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Privacy Policy

Last Updated November 21, 2023

Paul’s Pharmacy (“we,” “us,” or “our,”) respects the privacy of our users (“you” or “your”). This privacy policy (“Privacy Policy”) governs the websites we and our affiliates, subsidiaries, and related entities operate. We have developed this privacy policy that describes our practices concerning the collection, use, disclosure, transfer, and storage of your personal information collected through our website. Our website may contain links to third-party websites. This Privacy Policy will not apply to any information you may provide while on such third-party websites and we recommend you review and become familiar with their privacy policies as well.

Collection and Use of Personal Information

You may be asked to provide certain personal information anytime you interact with our organization. Paul’s Pharmacy and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any inquiries you may have. This Privacy Policy describes how your information is collected, used, and shared when you use our services.

What Personal Information We Collect

We receive and store any information you provide in relation to Paul’s Pharmacy’s services, such as when you create or modify your account and profile, request products or services, contact customer support, or otherwise communicate with us. Some examples of the types of personal information we may collect from you include:

  • Name
  • Email Address
  • Phone Number
  • Mailing Address
  • Credit card or other payment information
  • Medical Discipline
  • Clinic Name and Location
  • Medical License Number

We also automatically collect and store certain types of information when you use our services, such as information about your use of your account, including: Username

  • Password
  • Internet Protocol (IP) Address
  • Purchase History
  • Phone numbers used to call our customer service department

From time to time, we may receive personal information about you from other sources. For example, we may receive personal information from the following sources:

  • Credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain financial services to customers
  • Information about your interactions with products and services
  • Updated delivery and address information from postal carriers.

How We Use Your Personal Information

Some examples of how we may use your personal information include:

The personal information we collect allows us to keep you updated on Paul’s Pharmacy’s latest product announcements, upcoming sales, and help manage a customer relationship. If you no longer wish to be on our mailing list, you can opt out anytime by updating your preferences.

  • We use your personal information to provide you with the various services we offer.
  • We also use personal information to help us create, develop, operate, deliver, and improve our products, services, and for content and advertising purposes. We may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
  • We may use personal information for internal purposes such as auditing, data analysis, and research to improve OMPI's products, services, and customer communications.
  • We may use your personal information to respond to your inquiries. We use your personal information to fulfill orders for our products and/or services.
  • We may use your personal information to collect and process payment if any payment is due.

Who Do We Share Your Personal Information With?

We may share your information in the following ways:

  • Fraud Prevention: We may disclose your personal information when we believe disclosure is necessary to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, our users, or others.
  • Law enforcement or legal requests: We may disclose your personal information with government authorities, such as law enforcement authorities, courts, or regulators to comply with the law.
  • Corporate Restructuring: We may transfer your information to a third party if we or any of our affiliates are involved in a corporate restructuring, including a sale, merger, or other transfer of some or all of our assets.

How Long Do We Keep Your Personal Information?

We keep your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, as may be required by law (e.g., for tax and accounting purposes), or as otherwise communicated to you. This is based on the nature of the data, why the data was collected and processed, and additional applicable legal retention requirements.

What About Cookies?

To enable our systems to recognize your browser or device and to provide our services to you, we use cookies and pixels. A “cookie” is a small text file that a website can place on your web browser to, for example, collect information about your activities on the site to maintain your online shopping cart and to keep your account secure. Cookies also help us to enhance your experience when using our website to help us understand how to better serve our website users. We use both first and third-party cookies on our website. First-party cookies are those sent by use, whereas third-party cookies are set from a domain different from the domain of the website you are visiting for our advertising and marketing efforts.

Really, we use cookies to:

  • Assist with your navigation of our website;
  • Track the number of visitors on our site;
  • Remember your site preferences (e.g., account logins);

Personal Information From Children

Because of the nature of our business, our services are not provided to minors. We will not ask minors, specifically children under the age of 13, to provide personal information if we have knowledge of their age. We also do not knowingly sell personal information of minors.

Changes to this Privacy Policy

As our business changes, so will this privacy policy. Please ensure you frequently check our website to view any recent changes to the policy. The provisions herein supersede all previous notices or statements regarding our privacy practices and the terms and conditions that govern them. You can see the date this Privacy Policy was last updated by checking the date at the top of this page.